HDI Technical Support Professional
The technical support professional assists with providing support services and acts as an escalation point, providing level 2 or level 3 support, for the support center. They may work directly with customers or with other departments to resolve issues...
HDI Support Center Manager
Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs. HDI Support Center Manager (HDI-SCM) training explores how the support center’s strategy drives everything the support center...
HDI Problem Management Professional
The HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry Best Practices related to problem Management. It is ideal for IT professionals who are working or are planning to work...
HDI Desktop Support Technician
Desktop support Technician spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop Support Technician (HDI-DST) training focuses on key support center Processes and concepts to improve...
HDI Desktop Support Manager
Desktop support Management involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to provide face-to-face desktop support. The desktop support manager is responsible for executing the...
HDI Customer Service Representative
Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification Course introduces the skills and techniques required to provide outstanding customer service and support
Virtualization Essentials Course™
The Virtualization Essentials Course™ is an, interactive, course which provides a balanced curriculum and addresses the business perspective, the technical organization, and operating and governing virtualization.
Cloud Essentials
The Cloud Essentials Course is an interactive, introductory course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It will also explain how to adopt, operate, and govern the cloud.
Business Analyst
Business Analyst training course will give you hands-on experience with the latest proven techniques for identifying a project's scope, developing and discovering requirements and uses cases, and documenting them expertly.
Project Management & Business Analyst Role Collaboration
This Course provides participants with concepts and approaches for developing a partnership between the Project Manager and Business Analyst roles. Referencing specific challenges within their own context, the course provides methods to build a synergistic, functionally harmonious relationship that...
Information Security Professional ISO/IEC 27002
Information security is becoming increasingly important. Globalization of the economy leads to a growing exchange of information between organizations (their employees, customers and suppliers) and a growing use of networks, such as the internal company network, connection with the...