Automation will allow IT departments to focus more on strategic initiatives
IDC declares “the future of IT is automation.”2 With skills gaps consuming the industry, automating time-consuming tasks is one way to allow professionals to focus on areas that support and grow organizational initiatives.
The number of automated processes will rise in the coming year—IDC estimates 25% of IT processes will be automated in 2019, which will net a 15% gain in productivity. The goal is to free up resources. As IDC puts it, leave the “basic ‘keep the lights on’ function of IT to the machines.”
IDC offers three tips for organizations regarding automation:
- IT organizations must ensure their automation and AI-driven functions have high accuracy and fidelity. Failsafe functions on IT and security management platforms are also crucial.
- From a personnel perspective, map out what a future IT organization might look like in a more automated environment, especially with regards to automation-enabled service desk, systems administration tools, and security operations.
- Plan for how the organization might promote a future self-service/automation-oriented IT organization, especially as a competitive advantage in attracting and retaining talent.